app access

[Sylveryjean]

I can access my app on my laptop but my mobile does not accept the same log in name and password - why and what can I do to correct it please

Thank you

[Cleoriff]

@Sylveryjean 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on  202 or 0344 809 0202 (Contract)  4445 or 0344 809 0222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[jonsie]

Uninstall the app

Reboot your phone

reinstall the app

You should then be able to log in