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FireStarHero · ‎16-12-2023

anyone else in elstree / borehamwood area with no signal

MI5 · ‎16-12-2023

Guide: How can I sort out my network issues?

Guide: Is the network down for me or everyone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

FireStarHero · ‎16-12-2023

yep, nothing works

phone on / off

sim in / out

MI5 · ‎16-12-2023

@FireStarHero

Different sim.

Different phone.

Service outage?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

FireStarHero · ‎16-12-2023

haven't got another phone or sim to try, can't call o2 as no signal

wifi is working as normal

MI5 · ‎16-12-2023

@FireStarHero

Use wifi calling Wifi and 4G Calling explained | O2

or Skype Guide: A Guide to Skype to call or message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

You can also go in store for help https://www.o2.co.uk/storelocator

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎16-12-2023

Borehamwood showing mast problem when using My Network

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎16-12-2023

As I have been trying to get @FireStarHero to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

FireStarHero · ‎16-12-2023

o2 checker says everything ok with my postcode

MI5 · ‎16-12-2023

Sim or phone issue then @FireStarHero

Your local O2 store will check which for you and change sim if needed.

Take photo ID with you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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anyone else in elstree / borehamwood area with no signal

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