Solved: Xbox series s

Branney · ‎22-11-2022

Hi there

Ive just added the series s to my monthly bill. It arrived today and i played it for 20 mins before it switched itself off and now won't turn back on.

Who do i need to speak to to exhange it for a non faulty one?

Can i bring it into a nearby 02 store and deal with it that way ?

Many thanks

W

MI5 · ‎22-11-2022

@Branney

If bought online it needs to returned to O2 online sales.

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-11-2022

@Branney

If bought online it needs to returned to O2 online sales.

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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