on 16-05-2020 15:53
For the last few days my phone continually goes back to 4G from WiFi. I have to keep going into settings and turn Wifi back on again and click on my Sky number. As soon as I put the phone down it goes back to 4G and turns Wifi off again. Is this a fault with my phone or could it be something to do with the latest Apple update.
16-05-2020 16:06 - edited 16-05-2020 16:07
16-05-2020 16:06 - edited 16-05-2020 16:07
@Photoviv72 I believe you need to turn off WiFi assist in your settings.
on 16-05-2020 16:09
on 16-05-2020 16:09
If an android go to wifi/settings/advanced and tick on Keep wifi on during sleep
iPhone turn off wifi assist
on 16-05-2020 16:13
on 16-05-2020 16:13
Thanks I have turned it off and wait and see although I did phone sky and they said they were having no problems in my area.
on 16-05-2020 16:15
on 16-05-2020 16:15
on 20-05-2020 13:36
on 20-05-2020 13:36
Hope the fix worked @Photoviv72 but if you have any further questions let us know.
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on 20-05-2020 14:28
on 20-05-2020 14:28
Hi, No it did not work but I have now a strong suspician that there was scaffolding put up next door and it seems to be touching my telephone wire. Once it is down in a couple of days I will see if it works again.
on 22-05-2020 16:30
on 22-05-2020 16:30
OK let us know how it goes @Photoviv72!
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?