Wifi Calling stopped working

ghonda · ‎15-05-2023

I've a Sony Xperia III and wifi calling stopped working overnight.

I've tried all the recommended tricks (checking device details - no wifi calling included, toggling wifi calling, speaking with tech support, messaging tech support) and nothing.

I'm not keen on a factory reset.

It's not my wifi - I'm with Virgin/O2 and it doesn't work on BT wifi either.

Any thoughts?

Bambino · ‎15-05-2023

@ghonda Have you contacted Sony support? Support for Sony products | Sony UK

I DO NOT WORK FOR O2

ghonda · ‎15-05-2023

Yes. No help

Bambino · ‎15-05-2023

Our community Sony expert is @viridis. Perhaps he can help.

I DO NOT WORK FOR O2

viridis · ‎15-05-2023

Go to Settings → System → Advanced → Reset options → Reset network settings.

Click Reset network settings.

Reboot phone once done.

Breanna · ‎16-05-2023

Any luck with @viridis's advice @ghonda?

ghonda · ‎16-05-2023

Thanks all. I've done this twice now and it's not worked.

I believe it's a SIM issue.

MI5 · ‎16-05-2023

@ghonda

If you want to try a new sim, just pop into any O2 store (take photo ID with you) and they will swap your sim for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ghonda · ‎16-05-2023

Cheers - I'll try this

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