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Why doesn't my new phone have any mobile data?

RebW
Level 1: Joiner
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on ‎13-08-2025 14:07

on ‎13-08-2025 14:07

I received a new Samsung Galaxy and set it all up at home. All seemed fine. However, when I left the house today it became clear that I had no 4g/5g and therefore no mobile data. Therefore no roaming wifi access. I cannot work out why

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Enlli
Level 71: Golden Child
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on ‎13-08-2025 14:18

on ‎13-08-2025 14:18

Could do with more information.

Did this come with a new SIM card?

Have you checked in the settings that mobile data is actually turned on?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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