WIFI Calling

NeilB47 · ‎28-10-2025

I purchased a new iphone 16 plus and live in a rural area.

Ever since i have had the phone - 2 weeks! it has not worked at all

Trying to gert throught to O2 is a nightmare - i do not have all day to wait to speak to someone

Customer service is awful!!

Does anyone have any ideas what i can do please?

Enlli · ‎28-10-2025

Use social media

Be aware WiFi Calling is not available on PAYG yet.

Use https://www.o2.co.uk/apps/my-network to check and report on the network

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

madasaf1sh · ‎28-10-2025

Are you on PAYG or Pay Monthly?

Pay Monthly, it should be enabled by default on your account, and just needs enabling on the phone

Pay As You go - it is been rolled out by the end of the year to all customers.

Why are you on o2 if you have barely any signal,,

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

O2