I'm confused. I have been with both o2 and Virgin Media for many years. Looking at the renewal of our Virgin Media package recently I came across 'Volt'. Initially I was told by Virgin Media that I could take their Volt Package, including the o2 sim and that they could apply the benefit, then cancel it out. This because I was already a customer of o2. I therefore assumed that I would register for Volt with o2 and that my o2 contract would be totally unaffected. I further assumed that our Virgin monthly fee would exclude the o2 aspect of the package. When I contacted Virgin again to agree to the new package I was told a different story - this time that I would get the o2 sim and that I would have to contact o2 to have my mobile number transferred to the new sim. I was told that we would be charged the full package price, including Volt, which would mean that I was effectively paying twice for my o2 plan. I have to go back one again to Virgin but, in the meantime I logged on to my o2 account and activated Volt there. However, although no mention was made of it at the time, I found when logging on today that I was not able to take advantage of Volt through o2 as Virgin was not available for our address. How can that be if we are already Virgin Media customers?
Also, what is o2's understanding of the application of Volt bearing in mind that Virgin are advertising the fact that one can register with Volt with either o2 or Virgin? Many thanks and I hope you can clarify matters for me from o2's point of view.
