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Virtual assistant

unifaerie
Level 1: Joiner
  • 6 Posts
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I have had no network connectivity for 9 days. When I attempt to speak to agent via virtual assistant I am sent here to community help. I am desperate for help, now being told via email that work on local mast is continuing until 7th March!

Does any one have any suggestions?

WiFi  calling is also not working. I am confined to my home so unable to check if I have connection in different areas 

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jonsie
Level 94: Supreme
  • 93262 Posts
  • 609 Topics
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We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

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jonsie
Level 94: Supreme
  • 93262 Posts
  • 609 Topics
  • 6984 Solutions
Registered:

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Message 2 of 2
475 Views