Virgin o2 switch

[Oldtinman]

Since the virgin o2 switch I can on longer receive calls or sms messages, I've been in store got a new sim (this is my 2nd one) but was told it is a port issue, I rang for help and was told it should be working in 4 hours but 24 hours later and still not working, any help would be appreciated. 

[pgn]

Sounds like a bit of help from one of the O2 Forum advisors here is needed, if @O2Georgina has some time after 8am tomorrow morning, keep an eye here for a message from her, @Oldtinman - good luck!

[Enlli]

In some cases the phone does not update the APN settings

Settings can be sent to the phone by texting ACTIVE to 2020. Simply save and reboot your device.

[Oldtinman]

Thanks for your reply. I've done what you suggested, but unfortunately, no joy 

[O2Georgina]

Thanks for the tag @pgn 

@Oldtinman  I will send you a private message now