Virgin mobile not changed to O2

[JT65]

Hi, I have two accounts that were with Virgin,  one has two mobiles on which have gone over ok, the third phone on a separate billing has not and is still on Virgin, how can this be resolved?

[MI5]

@JT65 

You need to ask Virgin as all your accounts should have transferred together.

[Enlli · Accepted solution]

This has been asked over at Virgin Mobile and the answer has always been that nobody can expedite the move, which are triggered from Virgin's end.

So the third SIM will move sometime in the future and you will get notification of the date via VM. 

Just have to wait

[pgn]

---

@JT65 wrote:

Hi, I have two accounts that were with Virgin,  one has two mobiles on which have gone over ok, the third phone on a separate billing has not and is still on Virgin, how can this be resolved?

---

All good things come to those who wait... Patience, Grasshopper 😉

[Enlli]

---

@MI5 wrote:

@JT65 

You need to ask Virgin as all your accounts should have transferred together.

---

The two on the same account did. This one was separate, and Virgin say separate accounts even at the same address may not move together. 

Pleanty examples of that. @MI5

---