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Upgrade/Refund

JH1887
Level 1: Joiner
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Hi

If you pay off the outstanding amount on your device plan in order to be able to get an early upgrade but then decide to cancel the upgrade do you get a refund?

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Enlli
Level 69: Guiding Light
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Once you have paid off your device plan, you can't get a refund on that.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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pgn
Level 77: Grand Master
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Your device plan will be zero, you will own the handset you had before the early upgrade offer was accepted. If you cancelled within 14 days (cooling off period), you may be charged a small amount to cover costs in that time. If you are outside that 14-day window but had not received your upgrade, it should cancel out. Normal Cancel process info here Guide: Cancelling Your Contract

Do check your airtime cost in MyO2 or by contacting O2 via social media using the link just below to be sure, @JH1887. Good luck.

 

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Enlli
Level 69: Guiding Light
  • 8903 Posts
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Once you have paid off your device plan, you can't get a refund on that.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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