Unusable 4g

[jg]

I use a HUAWEI B818 4g router connected to a good external antenna. Postcode is L372eb. For 5 years I have paid over £20 pcm for data. It seldom works. Today it will not even loan internet speed checkers. At this location , a 400 caravan park there is no WiFi, no landline often no 2 g mobile signal. So often no access to emergency services. Ofcom say 02 is the only Signal here. Each year I raise this issue as a complaint to O2. Every time they say we are working on the mast but each year it gets worse. I am told the mast does not have enough’ back haul’  bandwidth?

It is a holiday destination so on sunny days no 4g. I know of several cases of my neighbours having to walk around the park in rain in the dark to get a 2g signal for an ambulance. Technically I am paying o2 for a service which is not fit for purpose. Of course their coverage map says good 4g. I know of over 100 caravans with 4g antennas many who tell me of unusable signal. I have spent over £600 on equipment but still often no 4g. Or less than 1 mbs. I  have a family member on the same park we can not phone each other we have to text! I believe o2 has a moral and customer safety liability to rectify this but they refuse. 

[Bambino]

@jg If there are offers to provide you with a reliable service, your issue is with the site owner. Not the telecom companies.

[Enlli]

The site owner should also supply a means of telephone access in emergencies. Check with the council regarding her obligations 

[jg]

Interesting that the maps show a good signal where it is poor but never a poor signal where it is good. Computer generated but who programs the computer?

[jg]

Once when talking to o2 they told me they were investing in 5g not 4g but it would be some years before we got 5g. 

[jg]

I have been told that it does not need a new mast just an increase in ‘ back haul’ to that mast. 

[jg]

I have to accept that o2 does not have liability for providing a useable service but they do take my £20 pcm claiming that 4g is good at this location. They may be liable under the Consumer Rights Act 2015 as they offer no solution or refund for their failure to provide the service they are paid for. What about customer service? What about customer safety? What about being fair to customers? Legal maybe ok but morally?

[MI5]

@jg 

Show me one major corporation with morals and I'll be the first to do business with them.

O2, like all other networks, service and utility providers are out to make as much money as possible for their shareholders at the customers expense. All we can do is vote with our feet, but they wouldn't care about that either.