Unlocking device

[Tech2]

So, I’ve asked O2 three times now to unlock my device so I can use it abroad with a sim I’ve bought. No communication on this subject from them. I’m on holiday in Japan and have so far been charged £10 via my holiday bolt on. I can’t use the sim as my phone is still locked and I’m getting no help to resolve this issue or even any status of where my request is. 

[Cleoriff · Accepted solution]

@Tech2 
A guide to unlocking here Guide: Unlocking an O2 phone to use a different SIM card 

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

All numbers to call including a free number from abroad is in this guide

Guide: How to find help & contact O2 

I wonder how old your phone is? O2 haven't locked phones since 2018