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Unknown/Private number for all incoming calls

Spooderbab
Level 1: Joiner
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Hi there,

I rejoined O2 earlier this year and after a rather tedious process of having my number ported over (this failed several times and I was left without a working phone during a house move) I now have phone service. However, since the number port was fixed, all incoming calls show as either "Unknown" or "Private number" - Even calls from existing contacts.

I did contact O2 via Facebook chat several times and they suggested this was a known issue affecting multiple users, but they had no fix at that point in time and couldn't provide any kind of incident ID with it being a master incident.

I've thoroughly checked that my phone is configured how it should be, and research has lead me to believe that the caller ID info is something which passes through the carrier and has to be enabled at that end for me to see it, so I think some kind of a reset is needed in order to resolve the issue. I also can't access voice mail as it tells me it doesn't recognise the 901 number.

Please could I get some assistance with this? It has been having a huge impact as far as my safety on the phone and being exposed to spam callers, fraud attempts and other unwanted calls... My Pixel 7 Pro has features to combat these issues such as call screening and spam filtering, though this is rendered useless without caller ID info. The entire situation has left me feeling vulnerable throughout the process of moving house and up to now, any help would be hugely appreciated.

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Wayne123
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Hi Sarah

 

Would you please look into the issue for me as well?

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gmarkj
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I'll mention @O2Sarah- so she knows to get in touch @Wayne123 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Sarah-
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Thank you @gmarkj 

@Wayne123 I have sent you a private message about this 😊

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FMD
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Hi @O2Sarah- I'm experiencing the same issue since I switched my Sim to an e-Sim. All incoming calls are "Private Numbers". Could you kindly assist with a solution?

 

Thanks a million!

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O2Sarah-
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Thanks for the tag @FMD I will send you a private message so we can look into this. 

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Boothy
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I have this problem now I have had a new sim card samsung galaxy s23 ultra no advisor's could help I know its a problem with my network as contacts display normal on WiFi calls can you look into this for me please?

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Cleoriff
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@Wayne123 @Boothy @FMD 

One of our members found a fix for this https://community.o2.co.uk/t5/Apple/Incoming-calls-show-as-Unknown/m-p/1624961/highlight/true#M17119... 

If you turn off your 4g calling option in mobile network options this may solve the problem for you. It has for me.

Veritas Numquam Perit

Girl in a jacket
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Boothy
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My 4g calling option was off as default. I’ve tried both ways but I feel it’s a problem with the network as it does it in 2 phones different makes. Hopefully someone in here could pick this up on Monday @O2Sarah- possibly? Very annoying as no idea who’s calls I miss or if I want to answer. Problem only started with my new SIM card.

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Enlli
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Turning off 4G Calling can hardly be called a fix. I would call it a botch

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Cleoriff
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@Enlli wrote:

Turning off 4G Calling can hardly be called a fix. I would call it a botch


Indeed @Enlli ...however it worked for a number of people on the thread I linked to. Which is why I posted it!

https://community.o2.co.uk/t5/Apple/Incoming-calls-show-as-Unknown/m-p/1624961/highlight/true#M17119... 

Veritas Numquam Perit

Girl in a jacket
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