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Unable to use mobile data while in Spain.

Teddy1
Level 1: Joiner
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on ‎23-04-2022 13:35

on ‎23-04-2022 13:35

I was unable to use my mobile data while in Spain "you are not subscribed for this service" kept popping up.

This was a major problem as I was unable to open my covid vaccine app at the airport luckily I took a paper copy as a backup-I discussed with o2 live chat twice and was advised there was no issues with my account but there was as I have had no issues using data abroad in the past.

I would be very grateful for any advice thanks.

 

 

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MI5
Level 94: Supreme
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on ‎23-04-2022 14:09

on ‎23-04-2022 14:09

@Teddy1 

Some possible solutions:

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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