on 18-06-2022 16:51
My number was ported from vodaphone to o2 on Thursday and since they have done it I can only receive calls from o2 network.
have called customer service many times and still not solved.
I have been to store and they have checked settings, done phone restore and sim swap and still having same problem!
please can anyone help!
o2 have been useless!
Solved! Go to Solution.
on 24-01-2023 18:23
on 24-01-2023 18:23
on 24-01-2023 18:24
on 24-01-2023 18:24
on 24-01-2023 20:54
on 24-01-2023 20:54
Did you get this resolved. I’m having exact same issues since my EE number ported 9 days ago. No calls or texts other than 02 numbers and I can’t activate iMessage or FaceTime. I’m getting no where with 02 at all and I’m at my wits end
on 24-01-2023 20:56
on 24-01-2023 20:56
I’ve called numerous times and no one can help. I’ve contacted socials and they just say they are very busy.
on 24-01-2023 20:58
on 24-01-2023 20:58
I’m on day 9 of this issue now and customer support just can’t help, did you get this resolved? I’m losing hope and at my wits end. I can verify myself on anything cos I can’t get the texts
on 25-01-2023 08:34
Can you try and help @MellyB please @O2Ryan ?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 25-01-2023 19:19
on 25-01-2023 19:19
Sorry I’ve only just seen this as the notification went to my junk mail, if you’re still available to help I’ve replied to your message thank you.
on 26-01-2023 09:52
Can you see if you can help @ML1 & @MellyB please @O2Sarah- ?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 26-01-2023 10:13
on 26-01-2023 10:13
on 30-01-2023 20:04
Please may someone help me with the exact same problem? I ported over from Vodafone and I can only receive incoming calls and texts from O2. Vodafone are not interested in helping me and O2 support are unable to resolve.