My O2 app is not working

[Ayesh]

I created O2 account few days ago. Then I downloaded and installed O2 app for an advertisement. Then I tried several times to login. I couldn’t logged in. And I got this pop up message. 

“

Oops. My 02 isn't available to you yet.

If you're new to 02, it can take up to 48 hours for vour account to be ready.

If it's been longer than 48 hours, get in touch and we'll look into it for you.”

[Cleoriff · Accepted solution]

@Ayesh 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.
Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)
Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[whereswolly]

I'm having the same issues any ideas

[pgn]

---

@whereswolly wrote:

I'm having the same issues any ideas

---

If you are trying to log in to the My O2 app

Instead try the web version 

https://accounts.o2.co.uk/signin

If that works then delete the app, reboot phone and reinstall 

If none of that works then 

You can call O2 on 202

Or use the social media links below

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

[Oxonian]

Have you considered @Dave-O2 pinning a message about MyO2 issues onto the Community homepage ?

At the moment, about 20 per cent of all posts to the Community relate to problems with MyO2. I believe that folks seeing an instant answer about trying to log-in on the web, 'phoning 202 or getting in touch by social media would save everyone a lot of time and effort. 👍   

[MI5]

Tried in the past for recurring issues and it doesn't stop others posting their "unique" issue.

[jonsie]

This community is at death's door

There comes a time when our copy and paste responsesstop having the desired effect

With social media taking days to respond and the DEFINITE fault on the customer service lines how soon before people think the community is a waste of time?

I'm sure all the regular contributors must have noticed the steady decline in footfall on here???

Some nights (most actually) there are only the repeated  and regurgitated 'word' and 'what you are listening to' threads (I'm far from convinced that people spend every night listening to music...!!) to help the post counts that Telefonica will be impressed by.

Before the end of summer we will no doubt be submerged into the shipwrecked Virginmedia forum

Please God(s) spare us from that!

[MI5]

Whilst there are people constantly posting anything they can think of, relevant or not, O2 will be happy.

I can remember them getting themselves removed from Boardreader some time ago when footfall first started to decline.

[jonsie]

I just find it depressing seeing constant copy and paste replies (myself included) but yes you are correct @MI5 there are a lot of unnecessary posts. Once all the relevant advice has been given then whatever follows is pretty pointless.
Bring back @Toby when stretching the community guidelines was exciting and fun. Used to enjoy the odd month ban _ like having a holiday!

Maybe time for H4M to be dug up from it's resting place...

[MI5]

There's an idea.

I must check if it still exists