Unable to receive calls whilst roaming in the US

Ben57 · ‎06-10-2023

Been in the US since 26/9/23 and cannot receive incoming calls or send texts, making calls and receiving texts is fine as is Whats Up calls, team calls etc.

pgn · ‎06-10-2023

USA - Roaming with O2 may be the source of your problem, particularly if you are PAYG with no access to "4G Calling", @Ben57

Links to O2 Social Media Team here

Ben57 · ‎06-10-2023

Pay Monthly customer with O2 Travel set up ( charging £6 a day to not receive calls!) 202 customer service a complete waste of time, got a ticket ref for tech support now A576978 - so waiting now.

MI5 · ‎06-10-2023

@Ben57

Can you try manually selecting a different network as more likely to be related to the network you are roaming on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Ben57 · ‎06-10-2023

thats my next step - at the moment can only get AT&T -

MI5 · ‎06-10-2023

I think T-Mobile is your other option, when you can find it @Ben57

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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