Unable to receive calls since porting number and switching to e-sim

[Wande]

Hi, 

I moved mu number from EE and also then transferred from a physical sim to an e-sim. I can make calls and receive texts but I am unable to receive calls. When someone tries to reach me on my number, it either says 'client not available' or they get a busy/engaged tone. I use an iPhone 11. I need urgent help please. 

[jonsie · Accepted solution]

Hi 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –

See links below

Or you can call them on 0800 081 0255

[Wande]

Will do, thank you.