PAC Code on new phone account

[FrustratedUser]

No wonder O2 need a Guru Community.

Opened a new mobile account and the signup information said I could put in my PAC code later.

Great, the My O2 account has nowhere to put the PAC code in on this new O2 mobile account.

So what next? Try and ring the non existent telephone number on the website or get told **** by a chat bot who tells me to get a PAC code from my original provider but cannot answer my actual question.

Where do we put in the PAC code on a new mobile account?

[Cleoriff · Accepted solution]

@FrustratedUser 

If you have come from another network then these are the instructions....

Before we can transfer your number, we'll need your PAC code – a code made up of three letters and six numbers. To get your PAC, text PAC to 65075, for free. You’ll receive it within 60 seconds and it’ll be valid for 30 days. Alternatively, you can request your PAC from your current mobile provider.

You can give us your PAC code when you order your new O2 connection or at any time afterwards. Once you’ve given us your PAC code, you’ll switch to our network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days. If you provide your PAC code at the weekend, you’ll switch on the following Tuesday.

If you want to switch to O2 at a later date, just contact us with your PAC code when you’re ready to switch. You can give us your PAC code online, call us on 202 free from your O2 phone or on 0344 809 0202 from any other phone, or visit an O2 store. PAC codes are only valid for 30 days, but if yours expires, don’t worry – you can always request a new one.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

[EmilyB64]

These instructions don’t work though. ‘Give is your PAC code online’ - where? Or call us, to be told on both numbers that they are only taking urgent calls and I should give them my pac code online…. Already wishing I hadn’t joined 02. 

[gmarkj]

 If you click the link in the post above yours @EmilyB64 then there is a form you complete with the number you want to keep.

(Reposting link just in case - https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number)