This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Unable to receive calls and text

Lak
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎16-10-2023 04:15

on ‎16-10-2023 04:15

I was told my old number transfered ro o2 on the 9th of October but still unable to receive calls and text.i cannot receive otp from apps like hmrc ,banking and I don't receive calls from my children schools.o2 support cannot help after ringing three time.

Message 1 of 3
427 Views
0 Kudos
2 REPLIES 2

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎16-10-2023 08:02

on ‎16-10-2023 08:02

@Lak 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
409 Views
0 Kudos

Oxonian
Level 37: Blazing a Trail
  • 11073 Posts
  • 285 Topics
  • 33 Solutions
Registered:

on ‎16-10-2023 18:36

on ‎16-10-2023 18:36

@Lak 

This is not perchance a transfer from Lyca Mobile ?

If it is, please note that any failure will be outside of the control of O2.  

Message 3 of 3
395 Views
0 Kudos
Top Kudoed Authors
View All
Top