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Unable to receive calls and text

Lak
Level 1: Joiner
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on ‎16-10-2023 04:15

on ‎16-10-2023 04:15

I was told my old number transfered ro o2 on the 9th of October but still unable to receive calls and text.i cannot receive otp from apps like hmrc ,banking and I don't receive calls from my children schools.o2 support cannot help after ringing three time.

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MI5
Level 94: Supreme
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on ‎16-10-2023 08:02

on ‎16-10-2023 08:02

@Lak 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Oxonian
Level 37: Blazing a Trail
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on ‎16-10-2023 18:36

on ‎16-10-2023 18:36

@Lak 

This is not perchance a transfer from Lyca Mobile ?

If it is, please note that any failure will be outside of the control of O2.  

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