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Unable to access my phone details

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Medimati
Level 1: Joiner
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on ‎28-12-2023 15:03

on ‎28-12-2023 15:03

I have had an O2 account for some time for

my daughters phone. I have moved from Virgin to O2 recently, but when I try and add my iPhone to the exsisting account, it tells me I am already added. However when I access my account, my number is not there, just my daughters. I wish to upgrade my phone.

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MI5
Level 94: Supreme
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on ‎28-12-2023 16:43

on ‎28-12-2023 16:43

@Medimati 

You need a separate login for each phone currently.

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151778 Posts
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Registered:

on ‎28-12-2023 16:43

on ‎28-12-2023 16:43

@Medimati 

You need a separate login for each phone currently.

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Medimati
Level 1: Joiner
In response to MI5
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on ‎28-12-2023 16:49

on ‎28-12-2023 16:49

Thank you

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MI5
Level 94: Supreme
  • 151778 Posts
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on ‎28-12-2023 16:52

on ‎28-12-2023 16:52

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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