Solved: Re: Unable to access my phone details

Medimati · ‎28-12-2023

I have had an O2 account for some time for

my daughters phone. I have moved from Virgin to O2 recently, but when I try and add my iPhone to the exsisting account, it tells me I am already added. However when I access my account, my number is not there, just my daughters. I wish to upgrade my phone.

MI5 · ‎28-12-2023

@Medimati

You need a separate login for each phone currently.

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-12-2023

@Medimati

You need a separate login for each phone currently.

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Medimati · ‎28-12-2023

Thank you

MI5 · ‎28-12-2023

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Unable to access my phone details

Photos

Do I need to change my phone before 3g is turned o...

Clock on phone and watch wrong, how do I reset?

Data in Jersey

phone not working cant access account as can recie...

O2 Open discount error