Trying to register on Volt for double data

[Gringosmum]

I’ve been to your shop in Halifax twice. I’ve used chat bot and waited to be chat botted back I’ve rung 202 twice. No help whatsoever as promised replies not sent. I’ve spent hours on O2 and virgin media trying to get my data doubled. I upgraded on 8 November and signed up for 30 gb data to double to 60gb. Still waiting for this to happen. Not impressed I’ve run out of ideas except to return phone and cancel. If someone could just activate the double data I would be very grateful. Thank you. 

[pgn]

You need to make sure address details on your Virgin Media and O2 contracts (PAYG is not eligible for Volt!) match, @Gringosmum - see Volt Megaguide for help.

Note you may need to talk to VM to align addresses. The guide above may direct you to contact O2's Social Media team, that means using X or FB messenger - be persistent if you do that.  Note your 14-day free cancellation period has now expired, so the only option is to use the advice in the guide and to be persistent. Good luck @Gringosmum.

[Gringosmum]

I have already messaged on X and there’s a 72 hour response time if they reply at all. The addresses do match. O2 so far have not helped me at all. I feel I should be able to cancel as I started my complaint in the 14 day period. I’m not stopping til I get double data!! Thanks for your help. Appreciated. 

[madasaf1sh]

@Gringosmum 

Have you tried messaging Virgin on X as well, as when I had trouble with double data, o2 asked for details of the Virgin Account including Account Number, Address and some other account information. 

Also its 14 working days from the day you join...

Best way is to keep prodding them on X, as never waited more then 24hrs for a reply from o2...

When you started your interaction with o2 has no bearing on the 14 day change of mind period