Solved: The top-up section will not accept any of my cards - O2 Community

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Registered: 21-06-2023

When I go to top-up the website and app will not accept either of my cards. I have put all the numbers in correctly and in the correct format. I cannot call 4444 or 4445 because every time I try the call fails. Can someone please help me top my SIM up!

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95704 Posts
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Registered: 04-01-2009

Guide How to Top Up (PAYG)

Perhaps easier for you to buy a voucher

Otherwise call 4445 and register a debit card with them

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

2020-Awards-jonsie

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Registered: 21-06-2023

@O2Georgina please could you help me?

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357 Views

95704 Posts
612 Topics
7137 Solutions

Registered: 04-01-2009

Guide How to Top Up (PAYG)

Perhaps easier for you to buy a voucher

Otherwise call 4445 and register a debit card with them

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

2020-Awards-jonsie

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