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Texts not sending error code 50

Janiemc
Level 1: Joiner
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on ‎07-10-2023 23:22

on ‎07-10-2023 23:22

Hi, I am able to make and receive calls, but my texts are not sending. I get error code 50. I've tried Google and my phone help for solutions but not resolved. I did call O2 on Thursday to advise my monthly credit has been delayed and agreed with the advisor I could pay Wed 11th Oct. I was assured I could still use my phone until then and also adjusted my monthly charge to £6. Is this the reason my texts not sending? Could you help please 👍

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MI5
Level 94: Supreme
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on ‎07-10-2023 23:32

on ‎07-10-2023 23:32

@Janiemc 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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