Texts not sending error code 50

[Janiemc]

Hi, I am able to make and receive calls, but my texts are not sending. I get error code 50. I've tried Google and my phone help for solutions but not resolved. I did call O2 on Thursday to advise my monthly credit has been delayed and agreed with the advisor I could pay Wed 11th Oct. I was assured I could still use my phone until then and also adjusted my monthly charge to £6. Is this the reason my texts not sending? Could you help please 👍

[MI5]

@Janiemc 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: Text Message Tips (not sent or received)