on 21-12-2021 08:51
I want to change my plan so I can enter competitions on the radio how do I do this? Won’t let me send messages to short numbers
Solved! Go to Solution.
21-12-2021 09:01 - edited 21-12-2021 09:12
21-12-2021 09:01 - edited 21-12-2021 09:12
Some short numbers incur a charge - eg, 88291 for BBC Radio 2 will cost you 30p on a PAYG Big Bundle!
You can increasingly use WhatsApp to contact radio stations: 08000 288291 works for BBC Radio 2.
Guide: Spend Caps & Charge to Mobile on O2 will tell you what you need to do to remove the short number cap, @CiaranMaguire
Charges:
Standard text charges | Pay Monthly | Pay As You Go |
Text (SMS to UK Mobile numbers) | 30p per message | 30p per message |
Text (SMS to Isle of Man, Jersey, Guernsey) | 20p per message | 30p per message |
Text (SMS to EU) | 6p per message | 6p per message |
Text (SMS to International) | 55 per message | 55p per message |
on 21-12-2021 08:56
Most likely a spend cap on the account.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
21-12-2021 09:01 - edited 21-12-2021 09:12
21-12-2021 09:01 - edited 21-12-2021 09:12
Some short numbers incur a charge - eg, 88291 for BBC Radio 2 will cost you 30p on a PAYG Big Bundle!
You can increasingly use WhatsApp to contact radio stations: 08000 288291 works for BBC Radio 2.
Guide: Spend Caps & Charge to Mobile on O2 will tell you what you need to do to remove the short number cap, @CiaranMaguire
Charges:
Standard text charges | Pay Monthly | Pay As You Go |
Text (SMS to UK Mobile numbers) | 30p per message | 30p per message |
Text (SMS to Isle of Man, Jersey, Guernsey) | 20p per message | 30p per message |
Text (SMS to EU) | 6p per message | 6p per message |
Text (SMS to International) | 55 per message | 55p per message |