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on 22-07-2021 07:56
Hi, my son has just bought a new first phone (new first numbr) I can call him and whatsapp him ok but if I text him it goes to a different number, but is displayed on the same string of text messages as if he has received the text. My partner has no problems with text from his phone
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on 22-07-2021 11:19
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on 22-07-2021 11:19
Thank you for your help. I managed to find a phone number for O2 technical support and they have just changed the number. Hopefully this will sort the problem. Thanks again
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on 22-07-2021 08:04
Check the number your phone has saved for messages.
If an iPhone, Settings >Phone >My Number
If Android, open message app >Settings >General >Phone Number
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on 22-07-2021 08:34
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on 22-07-2021 08:34
Hi, sorry I am not very technically aware. I have an android. If i go into the settings there is no general, am i in the wrong place?
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on 22-07-2021 09:01
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on 22-07-2021 09:01
You need to look in the settings for the message app.
Open message app then tap the 3 dots top right.
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on 22-07-2021 09:03
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on 22-07-2021 09:03
Ok, then press settings
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on 22-07-2021 09:07
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on 22-07-2021 09:07
Then there is no general, I have a samsung a21s if that helps
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on 22-07-2021 09:12
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on 22-07-2021 09:12
What choices have you got in settings?
Is there "advanced" or "sim" ?
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on 22-07-2021 09:16
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on 22-07-2021 09:16
Chat setting,
Conversation categories (ticked)
Notifications
Block numbers and messages
More settings
Emergency alert history
About settings
In more settings i have-
Text messages
Multimedia messages
Quick response
Push message
Broadcast channels
Remove location from shared images
Delete old messages
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on 22-07-2021 10:07
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on 22-07-2021 10:07
Unfortunately I don't have a Samsung on hand to check, but somewhere in text messages or chat settings there will be a phone number.
This needs to be your number.
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on 22-07-2021 11:19
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on 22-07-2021 11:19
Thank you for your help. I managed to find a phone number for O2 technical support and they have just changed the number. Hopefully this will sort the problem. Thanks again

