Text & email notification about NCAM

[barnsfield]

I have just received this message by text and email and don't know what it means. We're just letting you know your ******** will expire on 02/07/2025.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Yeoo]

I'm affraid im just replying as i have the same question. I got a different ncam number but same expiration date 

[Maestrolover195]

I've come on here to get an answer to the very same question.  My account is up to date, my SIM contract doesn't run out until next year, so I've no idea what this is about and I'm worried!  Can't find out anywhere on website to contact someone.

[MI5]

@barnsfield @Maestrolover195 @Yeoo 

Beware of scams and texts or emails asking you to click on links.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[Cleoriff]

@barnsfield @Maestrolover195 @Yeoo 

Many people are getting the same message. Management are currently checking it out 

Another three @Dave-O2. 

[MI5 · Accepted solution]

We’re told These codes are linked to an offer of Get £100 off your selected Samsung Galaxy S24.

 To redeem the customer can use the code when signed into My O2 or in a store.  The customer needs to make sure they have at least £100 to pay on the phone in the basket to remove it using the promo code.

[barnsfield]

Sorry, I didn't know that I was sharing any personal details. The code didn't mean anything to me. 

[Cleoriff]

@barnsfield 

Don't worry about it. It's just that someone else could use that code and they may not be entitled to the offer.

It's been removed now anyway x