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Temporary number issue on iPhone 13 after porting

Tezx
Level 1: Joiner
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Registered:

Recently Ported over my phone number of some 25 years or more to O2 from Virgin Media

My O2 account shows my Ported number, however, I keep getting messages that tell me this number will be used for imessage etc

When i go into settings the temporary Sim number allocated during the porting phase is still showing as being registered to my phone. No matter what i do, restart, change settings, etc etc, I cannot change this number

Further more my phone tells me that I have only 26 days left of my Original number left

Anyone any ideas on how to resolve? Phone contact is about as much use as a Chocolate Fireguard, Online Chat just isn't working for some reason, cannot find any useful info on the situation anywhere on the O2 site

I cannot afford to lose this original number, its associated with 25+ years of work colleagues, friends, family, websites, business associates etc

Thanks in advance for any help 

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MI5
Level 94: Supreme
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Registered:

@Tezx 

Start off by resetting your network settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
Level 94: Supreme
  • 151925 Posts
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  • 28861 Solutions
Registered:

@Tezx 

Start off by resetting your network settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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Tezx
Level 1: Joiner
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Brilliant, thanks MI5 that appears to have solved the issue. 
cheers 👍 

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MI5
Level 94: Supreme
  • 151925 Posts
  • 650 Topics
  • 28861 Solutions
Registered:

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
2,310 Views