on 14-03-2021 17:24
Hi
I need to put a temporary GPRS data useage block on my daughters phone as she has to visit a hospital for a few weeks and they initially do not allow phones with internet.
If this block is added by O2, will the internet still work on wifi ?
I want the phone to still be able to make calls and make and receive texts, so will these still work as normal ?
Thanks
Solved! Go to Solution.
on 14-03-2021 17:31
It would be easier to just turn off mobile data in phone settings, but if it must be disabled completely, you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Calls and texts will still work as normal.
on 14-03-2021 17:31
It would be easier to just turn off mobile data in phone settings, but if it must be disabled completely, you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Calls and texts will still work as normal.