Switch from Virgin to O2 - mobile data not working

[muzza141]

Hi,

I've just been migrated today from Virgin to O2, and now my mobile data isn't working.

I've called O2 and they advised me to reset my network settings.

I have done this twice now but it still isn't working.

Does anyone know how what else I can do? I'm reluctant to reset to factory settings as I'm conscious that I may lose everything.

Thanks

Christian

[Enlli]

Seems to be a few of these turning up

Can you check your APN settings? They should be these

Android = https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

iPhone = https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

If they are correct then I would suggest the fault lies at O2s end

[muzza141]

Thanks for this.

My phone won't allow me to change the APN settings.

Thanks

Christian