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Switch from Virgin to O2 - mobile data not working

muzza141
Level 1: Joiner
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Hi,

 

I've just been migrated today from Virgin to O2, and now my mobile data isn't working.

 

I've called O2 and they advised me to reset my network settings.

 

I have done this twice now but it still isn't working.

 

Does anyone know how what else I can do? I'm reluctant to reset to factory settings as I'm conscious that I may lose everything.

 

Thanks

Christian

 

 

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Enlli
Level 66: Unequalled
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Seems to be a few of these turning up

Can you check your APN settings? They should be these

Android = https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

iPhone = https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

If they are correct then I would suggest the fault lies at O2s end

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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muzza141
Level 1: Joiner
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Thanks for this.


My phone won't allow me to change the APN settings.

 

Thanks

Christian

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