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Stargazer31 · ‎13-06-2024

Hi.

Now that I have a replacement phone I am not sure what the next step is?.

Should I be expecting a replacement SIM for my new phone, or do I just swap my existing SIM from the old (VM) to the new (O2) phone.

MI5 · ‎13-06-2024

@Stargazer31

You can use your old sim but if you still have a Virgin sim, you should get it changed to an O2 one at some point.

Pop in to your local O2 store with photo ID for a free swap.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-06-2024

@Stargazer31

You can use your old sim but if you still have a Virgin sim, you should get it changed to an O2 one at some point.

Pop in to your local O2 store with photo ID for a free swap.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Stargazer31 · ‎13-06-2024

Hi. MI5. Thanks.😀

MI5 · ‎13-06-2024

Welcome @Stargazer31

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Swapping phones

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