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I cannot activate my phone numbers having upgraded to a new phone

Alison1975
Level 1: Joiner
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I have transferred the information over from my old phone to my new one but cannot activate the actual phone numbers or receive calls.

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MI5
Level 94: Supreme
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@Alison1975 

Use your old sim or do a sim swap Guide: Sim Swap: a mini guide 2017 update 

If it's an esim, see guide eSIM - How to activate  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151492 Posts
  • 649 Topics
  • 28836 Solutions
Registered:

@Alison1975 

Use your old sim or do a sim swap Guide: Sim Swap: a mini guide 2017 update 

If it's an esim, see guide eSIM - How to activate  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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