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Swapping from virgin to 02 on volt package. EMERGENCY CALLS ONLY HELP

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Jillquinn
Level 1: Joiner
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on ‎31-12-2021 03:16

on ‎31-12-2021 03:16

I need some technical support please. 

I called up xmas eve to swap from virgin to 02 on my new volt bundle. 

I gave my PAC code etc to change my number over. 

Yesterday at 12pm my virgin sim card went off and said no longer registered, so i inserted the 02 sim card but this is also just coming us as emergency calls. . . I cant make any outbound calls or.send any texts and like wise cant receive them. I cant get on my 02 because it sends a text to phone which i cant receive. 

 

I need this sorting fast, as we dont have house phone or anything and im currently suffering with hyperemesis Gravidarum so really unwell. 

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MI5
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on ‎31-12-2021 13:08

on ‎31-12-2021 13:08

@Jillquinn 

Keep rebooting your phone.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151851 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎31-12-2021 13:08

on ‎31-12-2021 13:08

@Jillquinn 

Keep rebooting your phone.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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