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Swapping from virgin to 02 on volt package. EMERGENCY CALLS ONLY HELP

Jillquinn
Level 1: Joiner
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I need some technical support please. 

I called up xmas eve to swap from virgin to 02 on my new volt bundle. 

I gave my PAC code etc to change my number over. 

Yesterday at 12pm my virgin sim card went off and said no longer registered, so i inserted the 02 sim card but this is also just coming us as emergency calls. . . I cant make any outbound calls or.send any texts and like wise cant receive them. I cant get on my 02 because it sends a text to phone which i cant receive. 

 

I need this sorting fast, as we dont have house phone or anything and im currently suffering with hyperemesis Gravidarum so really unwell. 

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MI5
Level 94: Supreme
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@Jillquinn 

Keep rebooting your phone.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127429 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Jillquinn 

Keep rebooting your phone.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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