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Swap my sim

DerekManning
Level 1: Joiner
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on ‎01-04-2020 16:14

on ‎01-04-2020 16:14

Hi there. I hope this is the right board.

I just upgraded my phone, as my old one broke, and I was near the end of my contract. I believe I need to do something called a sim swap. As from what I can tell, the new sim is blank.

However, the sim swap page on the o2 website is offline, and as my old phone is broken, I can't text the 020220 number.

I've tried contacting o2 through the various customer service outlets, but they all seem to be closed/unavailable due to covid.

Is there any other ways or options for me to sim swap? Any help is appreciated.

Thanks.
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MI5
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‎01-04-2020 16:16 - edited ‎01-04-2020 16:16

‎01-04-2020 16:16 - edited ‎01-04-2020 16:16

@DerekManning 

Pretty sure sim swaps are down at the moment or at least taking days to complete.

Can you not use your old sim card for now?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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