5G sim swap

[ShirleyC78]

Hi, i've received new Galaxy S20 today, and rather than use old 4G sim from the S9 I wanted to use the new 5G sim and do the sim swap.  I'm worried I lose apps and more importantly contacts that are on my current sim.  How do I get them over safely?

Thanks

[MI5]

@ShirleyC78 

There won't be any apps or contacts on your sim. They are all on your phone.

When you sign in to Google on your new phone all will be imported.

However, sim swaps are takeing ages right now, so you might want to wait a while if you want full use of your new phone, and just use your old sim in the interim.

[ShirleyC78]

Excellent thanks.  Sometimes when I add new contacts it asks do I want to save to phone or sim, this was why I wondered.  Given 5G isn't readily available anyway i'm probably as well using old sim for now.

Thanks  

[Bambino]

@ShirleyC78 You shouldn't have any contacts on your sim. Take a look at your Google account. They should all be there.

https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide/ba-p/1060675

[jonsie]

Great advice not to do the sim swap yet. The system doesn't appear to be working at all just now @ShirleyC78 

[ShirleyC78]

Thanks, had a look and can't see any phone number contacts in it.  Odd!  Hopefully it works when I fire the sim in.  Fingers crossed. It's usually OK to be fair when swapping from previous Samsung device.

[ShirleyC78]

Yeah it's definitely looking like the best option for now.  Cheers

[Bambino]

@ShirleyC78 If you're not in an area where 5G is up and running and strong there's absolutely no need to do a swap at the moment. With the situation as it is right now, there are too many things that could go wrong, and you'd have no ability to get any support from O2 if it did.