Still having problem with making calls and internet

[Elene]

I was given replacement card on Saturday, as I lost my phone . I was told from customer service that all the restrictions were removed. But nothing is happening 

I need help asap

[jonsie · Accepted solution]

Hi

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

There is still a restriction that needs removing

[Elene]

Several times I called , they are telling me that all the restrictions have been removed, but clearly it’s not working…

[Elene]

I tried to put SIM card in different phone to see whether it will work , but the same issue 

[Elene]

Which link can I use ?

thanks

[jonsie]

The Twitter link seems to get the best response

At the bottom of this message