My number ported in from EE to o2 yesterday (23/05/23) All seems ok however the EE sim has not been disconnected. I can make and receive calls with my transferred number on the o2 sim but it seems that if I get a call/text from any one on the EE network it is still coming in on my number but on the EE sim and not the o2 one🤔
Rang both EE and o2 customer service today and they said it takes 24 hours from port date. I have been switching the o2 phone and the one with the EE sim on and off all day but the EE sim still seems to be active, so obviously port hasn’t completed properly. Could someone look at this please as although the port seems to have completed mostly I would have thought the EE sim would have disconnected by now and the EE account closed, but I can still log into my EE and it looks like the EE account is still active when it should have been cancelled yesterday (23/5/23) when the port took place.
