Solved: Re: Sim not provisioned - O2 Community

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Registered: 01-09-2021

Hello I have just set my new phone up and it’s not allowing me to make calls or send texts and says sim not provisioned

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Registered: 04-01-2009

You need to do a sim swap using your old sim

Guide: Sim Swap: a mini guide 2017 update

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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93343 Posts
610 Topics
6985 Solutions

Registered: 04-01-2009

You need to do a sim swap using your old sim

Guide: Sim Swap: a mini guide 2017 update

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

2020-Awards-jonsie

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23563 Posts
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Registered: 31-03-2010

@Verity You need to either use your old sim or swap the old one to the new one: SIM Swap: a mini guide (incl eSim) - O2 Community

I DO NOT WORK FOR O2

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