Signal useless where I live but under contract

[MrB]

Bought an iPhone 16 pro max 3 months ago, network has only only 3G  from day one at my home post code, I’m struggling to get texts or go online inside and outside my house unless I use my home WiFi, I did do a coverage check before I went with o2 which states 4 and 5g inside and outside, phone and network are pretty much useless, can I return the phone or is there an answer?

[Bambino · Accepted solution]

@MrB The O2 coverage checker is only a computer estimate, or guesstimate as the case may be. The answer to your question is no, you can't return the phone after three months. O2 offers a 14 day change your mind period and that's it, so I'm sorry to say you're stuck for the remainder of your contract.

[madasaf1sh]

@MrB 

Nope, you really need to read your contract terms and conditions, as there is no guarantee of coverage anywhere, and the coverage maps (across all networks) that they are a estimation.  

YOU should have done your research with live sims before agreeing to a contract. 

If you want to cancel now then you would have to pay off the device plan in FULL 

Check here as well for service status : https://status.o2.co.uk 

Also these guides Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone?