Signal issues.. h+

[Beattie88]

Took contract out at beginning of year and signal is terrible. Calls drop, people can't hear me, messages can take a few attempts to send and my Internet barely works. I currently have h+

I've contacted customer services previously and had to use a different phone to call because mine doesn't work, told to get a new sim which I did, done all the reset advice and still.. barely works. It's appalling and trying to physically talk to customer services is a nightmare. 

[MI5]

@Beattie88 

Check for faults here O2 Service Status

More help here Guide: How can I sort out my network issues? 

[Beattie88]

Thank you, I have checked this. There are no signal issues. There is either an issue with the phone or the network isn't what is described on the website when I took the contract out and I cannot get through to a human on the phone. 

[MI5]

@Beattie88 

Numbers to call here Guide: Coronavirus Community Help and Support 

8.00 am is the best time to call and say "upgrade" to get put through to a human.

[Jmsjabb]

I have the same issues and esim. O2 shop couldn’t work out why I was given an esim as it’s the same network!?!

He also admitted he was struggling to get service. I was miss sold based on computer maps showing service coverage. They are not true and should be taken down