15-10-2024 18:06
Hello, I need some help because I currently don’t have any signal and mobile data. I'm connected to WiFi at the moment. Could this issue be related to the fact that I just paid my phone bill today with delay? Thank you, and I look forward to your response.
15-10-2024 18:23
Yes it will be.
It can take up to 48 hours to reconnect.
You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Consider setting up a direct debit to avoid future issues.
All details here Guide: How to Pay Your Bill (Contract)
16-10-2024 06:59
I'm having the same issues but my bill has been paid 😞
17-10-2024 20:14
17-10-2024 20:14
That is a duplicate post @LucyaHaz ; you have been given guidance by @MI5 here :-
No signal or mobile data - O2 Community
https://community.o2.co.uk/t5/Tech-Support/No-signal-or-mobile-data/m-p/1755350#M53208