SIM not working

[chrismcpfilmtv]

I bought a new Apple iPhone 14 Pro Max (replacing my iPhone 13 Pro), but now the SIM is not working. I've followed various troubleshooting tips, but nothing is working. 

I can see my recent calls, and numbers from voicemails left; although visual is currently unavailable, I can also see all of my text messages. I can't call out, send a text, or receive text messages or calls. I have tried test texts, my wife has tried to text me, I have tried to test call my wife, and she has tried to test call me. Calls fail with zero rings, and incoming calls go straight to voicemail. 

What am I doing wrong here? 

[MI5]

@chrismcpfilmtv 

Assuming you are using the same sim, put it back in the old phone to see if it works.

If so, the new phone would appear faulty, if not, pop into your local O2 store for a new sim. Take photo ID with you.

Guide: Is the network down for me or everyone? 

[chrismcpfilmtv]

I'll give that a try and let you know. 

I hope the phone isn't faulty; it's brand new and only just broke the seal today. 

[chrismcpfilmtv]

Okay, so. Both out-going and incoming test texts and calls worked. 

[MI5]

@chrismcpfilmtv 

Need to get the phone checked Genius Bar Reservation and Apple Support Options - Apple (UK) 

Did the phone come from O2?

It has been known for them to be sent out with a shipping bar on them.

[chrismcpfilmtv]

Thank you, @MI5. I'm going to restart the process again, and if I can't get the phone data, settings including the ability to make/receive calls and texts, I'll pop into O2 (Livingston) tomorrow and, if need be, Edinburgh to have a word with Apple. 

I know Apple removed the iPhone 14 Pro range from their websites, but the phones should still work, especially when they are sealed with new boxes.

Have a lovely evening!

[MI5]

Let us know how it goes @chrismcpfilmtv