SIM not working
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 25-11-2023 18:44
I bought a new Apple iPhone 14 Pro Max (replacing my iPhone 13 Pro), but now the SIM is not working. I've followed various troubleshooting tips, but nothing is working.
I can see my recent calls, and numbers from voicemails left; although visual is currently unavailable, I can also see all of my text messages. I can't call out, send a text, or receive text messages or calls. I have tried test texts, my wife has tried to text me, I have tried to test call my wife, and she has tried to test call me. Calls fail with zero rings, and incoming calls go straight to voicemail.
What am I doing wrong here?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 25-11-2023 18:54
Assuming you are using the same sim, put it back in the old phone to see if it works.
If so, the new phone would appear faulty, if not, pop into your local O2 store for a new sim. Take photo ID with you.
Guide: Is the network down for me or everyone?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 4 Posts
- 1 Topics
- 0 Solutions
on 25-11-2023 19:04
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 25-11-2023 19:04
I'll give that a try and let you know.
I hope the phone isn't faulty; it's brand new and only just broke the seal today.
- 4 Posts
- 1 Topics
- 0 Solutions
on 25-11-2023 19:09
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 25-11-2023 19:09
Okay, so. Both out-going and incoming test texts and calls worked.
- 152860 Posts
- 652 Topics
- 29180 Solutions
25-11-2023 19:11 - edited 25-11-2023 19:13
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
25-11-2023 19:11 - edited 25-11-2023 19:13
Need to get the phone checked Genius Bar Reservation and Apple Support Options - Apple (UK)
Did the phone come from O2?
It has been known for them to be sent out with a shipping bar on them.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 4 Posts
- 1 Topics
- 0 Solutions
on 25-11-2023 19:53
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 25-11-2023 19:53
Thank you, @MI5. I'm going to restart the process again, and if I can't get the phone data, settings including the ability to make/receive calls and texts, I'll pop into O2 (Livingston) tomorrow and, if need be, Edinburgh to have a word with Apple.
I know Apple removed the iPhone 14 Pro range from their websites, but the phones should still work, especially when they are sealed with new boxes.
Have a lovely evening!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 25-11-2023 20:01
Let us know how it goes @chrismcpfilmtv
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

