SIM not provisioned

[Monat]

I've had my original number that I had with O2 migrated to my new contract. My old sim card was disconnected and number transferred (I can see that when I look into My O2) but the new sim is not connected and the phone says SIM not provisioned when I put new sim in to my phone. The new SIM worked fine before migration of my number. Ive tried reseting the network settings, restarting phone few times but nothing works. I cant call customer services and they are not responding when I contact them through facebook or my O2. can anyone help?

[Johncat]

Hi @O2Emma,

I also have the same problem,  upgraded my Sim. Had new one delivered from O2 but my phone will not recognise new Sim. Had to put old Sim back in until problem is resolved 

[Enlli]

@Johncat I'm afraid O2 have removed all the advisors from the forum so Emma will not be able to respond

https://community.o2.co.uk/t5/Welcome-News/O2-Support-advisor-update/m-p/1634920#M40122

Transfers don't happen at weekends so Monday at the earliest

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,
they should be able to help you.

[Hadziano]

Hi, please help! I have no more network! I need it for calls. Please contact me

[MI5]

No one will contact you here @Hadziano 

All contact details already posted on the thread.

Guide: How to find help & contact O2 

Guide: Is the network down for me or everyone? 

https://www.o2.co.uk/apps/my-network